Shipping policy
Last updated: July 2026
At Ellamau, we are committed to delivering your order safely and as quickly as possible. Below you'll find important information about our shipping process.
Order Processing
- Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
- Most orders are processed within 1–2 business days after payment confirmation.
- During high-demand periods or promotions, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Shipping Origin
All orders are shipped from our facility located in:
Ellamau
2688 NW 31st Avenue
Lauderdale Lakes, FL 33311
United States
Domestic Shipping (United States)
We currently ship throughout the United States using trusted carriers such as:
- UPS
- USPS
- FedEx
- DHL (when applicable)
Shipping costs are calculated automatically at checkout based on:
- Delivery address
- Package weight
- Package dimensions
- Carrier rates
Estimated delivery times generally range between 2–7 business days, depending on the selected shipping service and destination.
Please note that delivery times are estimates and may vary due to carrier operations or unforeseen circumstances.
International Shipping
We are expanding internationally and currently ship to selected countries.
International shipping rates and estimated delivery times are calculated automatically during checkout.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
These charges are determined by the destination country's customs authorities and are not included in our shipping rates.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment in real time.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Ellamau is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed or lost:
- Check the tracking information provided.
- Contact the shipping carrier.
- If you still need assistance, contact our support team.
We will gladly help investigate the shipment with the carrier.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Include photographs of:
- The damaged product
- The shipping box
- The shipping label
This allows us to work quickly toward a replacement or resolution.
Shipping Restrictions
Certain products may be subject to shipping restrictions depending on local regulations or carrier policies.
If we are unable to ship your order, we will contact you promptly and issue a refund if necessary.
Contact Us
If you have any questions regarding shipping, please contact our customer support team.
Email: info@ellamau.com